Every piece of information you share with Skyexch goes on a journey. This page follows it, step by step, in plain language — from the moment you hand it over to the moment it’s gone.
From you directly. When you register for a Skyexch ID: your name, mobile number, email address and date of birth. When you write to support: whatever your message contains.
From your activity. Your login history, market activity, exchange trades, deposits and withdrawals. This record is what makes your account function — without it, there would be no balance, no open positions, no history to check.
From your device. Device type, browser, operating system and IP address, collected automatically. This is standard security infrastructure — it helps flag logins that don’t look like you.
Cookies. Small files that keep you signed in, remember your settings and measure how the site is used. You can block them, but parts of the site may not work smoothly without them.
Your data is used for exactly five purposes:
Nothing else. In particular, Skyexch does not sell personal data to any third party, for any reason.
Only parties that need it to do their job: payment processors moving your funds, infrastructure providers keeping the site online and secure — all bound by confidentiality — and government or legal authorities when the law compels disclosure. No marketing firms, no data brokers, no unnamed partners.
Data travels over encrypted connections. Internal access is limited to staff whose work requires it, and systems are monitored for unusual activity. Two honest notes: no online platform can promise perfect security, and your own habits matter as much as any server setting — a strong, unique password and a private login protect your account more than anything else on this list.
Account data is kept while your account is active. When you close your account, personal data is deleted — except records that must be kept by law, mainly financial transaction records, which are retained for the legally required period and then deleted. Data isn’t stored indefinitely just because storage is cheap.
You can ask what data Skyexch holds about you, ask for mistakes to be corrected, and request deletion of your account and data (subject to the legal retention duties above). Send requests through the Support page and verify your identity when asked — that step protects you, not the platform. This policy itself can change; the current version always lives on this page, and continued use of Skyexch after a change means you accept it.
What personal data does Skyexch collect?
Registration details (name, mobile, email, date of birth), account activity, transaction records, and basic device and browser information.
Does Skyexch sell my data?
No. Personal data is never sold to third parties.
Who can see my information?
Only Skyexch’s own systems, necessary service providers such as payment processors, and authorities where legally required.
How long is my data kept?
While your account is active, plus a legally required retention period for financial records after closure.
Can I delete my Skyexch account data?
Yes — request deletion through the Support page. Some transaction records may need to be retained by law.
Are my payment details stored safely?
Payments move over encrypted connections, and card or banking details are handled by the payment processors rather than stored in plain text on the platform.